Privacy Policy – Beanker
1. About This Policy
1.1 This Privacy Policy (Policy) applies to Beanker Pty Ltd ) (“Beanker”, “we”, “our” or “us”) and explains how we collect, use, disclose and protect your personal information.
1.2 Beanker is a software studio that designs and develops digital products including websites, mobile applications, business software and related technology solutions for clients. In delivering our services, we may interact with customers, partners, contractors and end users.
1.3 We are committed to protecting your privacy and recognise the importance of safeguarding your personal information. This Policy outlines:
- the types of personal information we collect;
- how and why we collect and use it;
- how we store and protect it; and
- your rights in relation to your personal information.
1.4 We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1.5 In this Policy:
- personal information means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether true or not; and
- sensitive information includes information about an individual’s racial or ethnic origin, political opinions, religious beliefs, professional or trade association membership, sexual orientation, criminal record, or health, genetic or biometric information.
1.6 This Policy does not apply to personal information of Beanker employees.
1.7 We may update this Policy from time to time by publishing the updated version on our website.
2. Types of Personal Information We Collect
2.1 The personal information we collect depends on how you interact with us and may include:
- name;
- email address;
- phone number;
- business or organisation name;
- job title; and
- preferences or interests relevant to our services.
2.2 If you engage Beanker for services, we may also collect information related to your project, such as:
- project requirements and documentation;
- system or application usage data; and
- communications and feedback.
2.3 If you are a contractor or supplier, we may collect:
- contact details;
- business or licence information; and
- engagement or payment details.
2.4 If you apply for a role with Beanker, we may collect:
- employment history and qualifications;
- references;
- identification and right-to-work information; and
- any other information you provide during the recruitment process.
3. Dealing With Us Anonymously or Using a Pseudonym
3.1 Where lawful and practicable, you may interact with us anonymously or using a pseudonym (for example, when making a general enquiry).
3.2 In many cases, we will need to collect personal information to provide services, respond effectively to enquiries, or meet legal and contractual obligations.
4. How We Collect Personal Information
4.1 We may collect personal information:
- directly from you (for example, via forms, emails, meetings, phone calls or our website); and
- from third parties we work with to provide our services.
4.2 If you apply for a role or contract with us, we may also collect information from:
- recruiters;
- referees;
- government agencies (to verify work rights); or
- publicly available sources.
5. Information Collected via Our Website
5.1 When you visit our website, we may use cookies and similar tracking technologies to improve your experience. Cookies help us understand how users interact with our site and remember preferences.
5.2 You can disable cookies via your browser settings; however, doing so may affect website functionality.
5.3 We may collect non-identifiable information such as:
- pages visited;
- date and time of visits;
- referring websites; and
- IP addresses.
5.4 Our website may use web beacons or similar technologies to analyse website usage in aggregate form only.
6. How We Use Personal Information
6.1 We collect, use and disclose personal information to:
- operate and manage our business;
- provide and improve our services;
- communicate with clients and partners;
- respond to enquiries and feedback;
- manage recruitment and contractor engagements;
- promote our services (where permitted); and
- comply with legal and regulatory obligations.
7. Disclosure of Personal Information
7.1 We may disclose personal information to:
- service providers and technology partners;
- professional advisers (such as lawyers and accountants);
- contractors and consultants;
- business partners; or
- government and regulatory authorities where required by law.
7.2 Some third parties may be located outside Australia. Where this occurs, we take reasonable steps to ensure appropriate privacy protections are in place.
8. Direct Marketing
8.1 We may use your personal information to inform you about services, updates or offers that may be relevant to you.
8.2 You may opt out of receiving marketing communications at any time by:
- using the unsubscribe link in our communications; or
- contacting us at privacy@beanker.com (replace if needed).
9. Storage and Security
9.1 Personal information is stored electronically using secure third-party service providers. We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure.
9.2 We retain personal information only for as long as necessary for its intended purpose or as required by law. When no longer required, we take reasonable steps to destroy or de-identify the information.
10. Access and Correction
10.1 You may request access to, or correction of, the personal information we hold about you by contacting our Privacy Officer.
10.2 We may need to verify your identity before responding. Requests are generally handled within 28 days.
10.3 If we refuse a request, we will provide written reasons and information on how to make a complaint.
11. Complaints
11.1 If you have a privacy complaint, please contact our Privacy Officer at:
Email: privacy@beanker.com
Attention: Privacy Officer
11.2 We will acknowledge your complaint and advise next steps within a reasonable timeframe.
11.3 If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.